Last updated: 18 September 2026
Thank you for shopping with Ironveda. This Shipping Policy explains how orders placed through https://ironveda.com are processed, shipped and delivered.
1. Shipping Coverage
Ironveda currently ships to serviceable addresses across India. Delivery availability depends on the serviceability of your PIN code by our courier partners.
If your address is not serviceable, we may contact you to request an alternative address or cancel the order and issue a refund for any amount already paid.
2. Order Processing
Orders are generally processed and dispatched within 1–3 business days after payment confirmation. Business days exclude Sundays and public holidays.
Orders placed during sales, festive periods, product launches or other high-volume periods may require additional processing time. If there is a significant delay or an item becomes unavailable, we will contact you using the details provided with your order.
3. Estimated Delivery Time
After dispatch, most orders are delivered within 3–7 business days, depending on the destination and courier serviceability. Delivery to remote or difficult-to-reach locations may take longer.
All delivery timelines are estimates and not guaranteed. Delays may occur because of weather, transport disruptions, public holidays, regulatory restrictions, courier issues or other circumstances outside Ironveda’s reasonable control.
4. Shipping Charges
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Free shipping is available on orders above ₹999.
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For orders that do not qualify for free shipping, the applicable delivery charge will be displayed at checkout before payment.
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Any special shipping offer shown on the website will be subject to its stated terms and validity period.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation through email, SMS, WhatsApp or another available communication channel. Once the order is dispatched, tracking information may be shared with you.
Tracking updates are provided by the courier partner and may take up to 24–48 hours after dispatch to appear in the courier’s system.
6. Correct Shipping Information
Please provide a complete and accurate delivery address, including the recipient’s name, house or building details, street, landmark, city, state, PIN code and active phone number.
If you need to change the address or contact details, please contact us as soon as possible. We will try to assist before dispatch, but changes cannot be guaranteed once an order has been packed or handed to the courier.
Ironveda is not responsible for delivery delays or failed deliveries caused by incomplete, incorrect or outdated information supplied by the customer.
7. Delivery Attempts and Undelivered Orders
Our courier partner may contact you to complete delivery. Please ensure that someone is available at the delivery address and that the registered phone number remains reachable.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer refuses the package or repeated delivery attempts fail, the parcel may be returned to Ironveda.
For prepaid orders returned to us, any refund or reshipment will be handled after the parcel is received and inspected. Original shipping costs and return-to-origin charges may be deducted where the failed delivery resulted from incorrect customer information, refusal or repeated unavailability, to the extent permitted by law.
8. Damaged, Tampered or Missing Packages
Please inspect the package when it arrives. If the parcel appears visibly damaged, opened or tampered with, you may refuse delivery and contact us immediately.
If an item is damaged, incorrect or missing after delivery, contact us within 48 hours of receiving the order. Please provide:
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your order number;
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photographs of the outer packaging and shipping label;
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clear photographs of the product received; and
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an unboxing video, if available.
We will review the issue and provide an appropriate resolution in accordance with our Refund and Return Policy and applicable law.
9. Lost Shipments
If tracking shows no movement for an unusual period or your package has not arrived within the expected delivery window, please contact us. We will raise an investigation with the courier partner.
Courier investigations may take several business days. If the shipment is confirmed as lost, Ironveda may arrange a replacement or refund, subject to product availability and the outcome of the investigation.
10. Split Shipments
Items in the same order may occasionally be shipped separately due to product availability, packaging requirements or fulfilment arrangements. You will not be charged additional shipping fees solely because Ironveda divides an order into multiple shipments.
11. Order Cancellation
If you wish to cancel an order, contact us immediately. We may be able to cancel it before dispatch. Once an order has been dispatched, cancellation may no longer be possible, and any return will be governed by our Refund and Return Policy.
Ironveda reserves the right to cancel an order because of stock unavailability, payment issues, suspected fraud, incorrect pricing, delivery restrictions or other operational reasons. If we cancel a prepaid order, the amount paid will be refunded to the original payment method.
12. Contact Us
For questions about shipping, delivery or order tracking, contact:
Ironveda
Email: infoironveda@gmail.com
When contacting us, please include your order number and the phone number or email address used to place the order so we can assist you quickly.