Return & Refund Policy

Last updated: 18 September 2026

At Ironveda, we want your order to arrive correctly and in good condition. This Return & Refund Policy explains when a product may be returned, replaced or refunded for purchases made through https://ironveda.com.

Because many Ironveda products are consumable, ingestible or personal-use wellness products, we cannot accept returns of opened, used or unsealed items unless the product is defective, damaged, incorrect or otherwise required to be accepted under applicable law.

1. Return Request Period

For an eligible return, you must contact us within 7 calendar days of delivery.

If your order arrives damaged, tampered with, incomplete or incorrect, please contact us within 48 hours of delivery so that we can promptly investigate the issue with our fulfilment and courier partners.

Requests submitted after the applicable period may not be accepted, except where required by law.

2. Eligible Returns

A product may be eligible for return or replacement when:

• you received a product different from the item ordered;

• the product was damaged during transit;

• the product has a manufacturing defect;

• an item or component from the order is missing;

• the product was delivered after its expiry date; or

• an unopened and unused product otherwise qualifies for return under this Policy.

For an unopened product to qualify, it must be in its original condition, with all seals, labels, packaging, accessories, promotional items and proof of purchase intact.

Approval is subject to inspection and verification. A return request does not automatically guarantee a refund or replacement.

3. Non-Returnable Items

Unless the item is defective, damaged, incorrect or required to be accepted under applicable law, we cannot accept returns for:

• opened, used, consumed or partially consumed products;

• products with a broken, removed or altered seal;

• ingestible, personal-use or hygiene-sensitive products once opened;

• products damaged because of improper use, handling or storage after delivery;

• products without their original packaging, labels or included items;

• products returned after the applicable return period;

• free gifts, samples or complimentary promotional items;

• clearance or final-sale products marked as non-returnable; or

• products purchased from another seller, marketplace, retailer or website.

Individual results, taste preferences or a change of mind after opening a product do not qualify as defects.

4. How to Request a Return or Replacement

To submit a request, contact us using the details below and provide:

• your full name;

• order number;

• phone number or email address used for the order;

• the name and quantity of the affected product;

• a clear description of the issue;

• clear photographs of the product, packaging, shipping label and any visible damage; and

• an unboxing video, if available.

Please keep the product and all original packaging until your request is resolved. Do not send a product back without receiving return approval and instructions from Ironveda. Unauthorised returns may be refused or delayed.

5. Return Review and Inspection

After receiving your request, we may ask for additional photographs, information or verification. If the request is approved, we will provide instructions for pickup or return shipment, depending on availability in your location.

Returned products may be inspected after reaching us. If an item does not meet the approved return conditions—for example, if it has been used, opened, altered, damaged after delivery or is missing original components—we may refuse the return and send the item back to you where practical.

6. Replacements

Where an eligible product is damaged, defective, missing or incorrect, we may offer a replacement at no additional cost. Replacements are subject to stock and serviceability.

If the same product is unavailable, we may offer:

• a comparable product with your agreement;

• store credit, where accepted by you; or

• a refund for the affected product.

Replacement delivery times may be similar to standard delivery estimates and can vary by location.

7. Refunds

Once a return is received and approved after inspection, or once we otherwise approve a refund, we will notify you.

• Prepaid orders: Approved refunds will normally be issued to the original payment method.

• Cash-on-delivery orders: Where applicable, we may request appropriate bank or payment details to process an electronic refund.

• Partial refunds: If only part of an order is affected, the refund will be limited to the approved item or amount.

Approved refunds are generally initiated within 7 business days. Your bank, card issuer or payment provider may require an additional 5–10 business days to reflect the amount in your account.

Shipping charges are generally non-refundable where the correct product was delivered successfully. If the return results from an Ironveda error or a verified damaged, defective or incorrect product, reasonable return-shipping costs will be covered by Ironveda.

8. Change-of-Mind Returns

We may accept a change-of-mind return only where:

• the request is made within 7 calendar days of delivery;

• the product is completely unopened, unused and sealed;

• all original packaging, labels and included items are intact; and

• the product is not marked non-returnable or final sale.

If approved, the customer may be responsible for return-shipping costs. Original delivery charges will not be refunded. The refund will be processed only after the returned product passes inspection.

Ironveda may refuse a change-of-mind return for consumable, ingestible, hygiene-sensitive or personal-use products where accepting the return would create a safety or quality risk.

9. Order Cancellations

To request cancellation, contact us as soon as possible after placing the order.

• If the order has not been processed or dispatched, we will try to cancel it and issue a refund for any amount paid.

• If the order has already been packed or dispatched, cancellation may not be possible. You may request a return after delivery if the product meets the eligibility conditions in this Policy.

Ironveda may cancel an order because of stock unavailability, payment failure, suspected fraud, incorrect pricing, delivery restrictions or other reasonable operational issues. Any payment collected for an order cancelled by Ironveda will be refunded.

10. Damaged or Tampered Packages

If a package appears opened, leaking, crushed or tampered with at delivery, you may refuse to accept it and contact us immediately.

If the damage is discovered after accepting delivery, retain the outer packaging, inner packaging, shipping label and product. Send us photographs and, if available, an unboxing video within 48 hours.

Please do not use or consume a product that appears damaged, contaminated, unsealed, expired or unsafe.

11. Missing or Delayed Refunds

If you have received confirmation that a refund was issued but it has not appeared after the expected banking period:

1. check the original payment account;

2. contact your bank, card issuer or payment provider; and

3. contact Ironveda with your order number and refund confirmation.

We will assist with available transaction details, but final posting times are controlled by the relevant financial institution.

12. Purchases from Other Sellers

This Policy applies only to orders placed directly through ironveda.com. For a product purchased through another marketplace, retailer or seller, contact that seller and follow its return and refund policy.

13. Consumer Rights

Nothing in this Policy limits any right or remedy available to you under applicable Indian consumer-protection law. If any part of this Policy conflicts with a mandatory legal requirement, that requirement will apply.

14. Contact Us

To request a return, replacement, cancellation or refund, contact:

Ironveda
Email: infoironveda@gmail.com

Please include your order number in all return and refund communications so we can assist you quickly.